RTK-Henkilöstöpalvelu

• Key terms: Employer (RTK-Henkilöstöpalvelu), employee (you) and user enterprise (the company you work in)

•  You provide work for the user enterprise as an employee of the employer in accordance with the terms detailed in your employment agreement

•  RTK-Henkilöstöpalvelu Oy is your employer and pays your salary

•  RTK-Henkilöstöpalvelu provides you with occupational health care services and insurances

•  Any information related to your employment relationship (duration, salary, work tasks) are agreed together with RTK-Henkilöstöpalvelu, primarily by based on the user enterprise’s practices

•  The user enterprise is responsible for your supervision and job orientation

•  Employees can manage day-to-day matters directly with the user enterprise

•  The employee is responsible to notify of sickness leaves to both RTK-Henkilöstöpalvelu and the user enterprise. The notification must always be done by telephone.

•  The time of holidays and leaves must be agreed together with the user enterprise and RTK-Henkilöstöpalvelu.
RTK-Henkilöstöpalvelu keeps track of the days of holiday accrued by employees

•  An employee assigned as your contact person at RTK-Henkilöstöpalvelu will serve as your supervisor

•  The collective agreement used by the user enterprise is primarily applied in employment relationships.

•  Collective agreements, annual holiday provisions and the Working Hours Act are always applied in employment relationships

•  An employment relationship is established between RTK-Henkilöstöpalvelu and the employee

•  The terms and conditions of the employment relationship are discussed before signing the employment agreement

•  As an employee, you are responsible for following the work times of the user enterprise. You may only work overtime based on a separate request by the supervisor at the user enterprise.

•  As an employee, you are responsible for entering your working hours in our work time tracking system at the latest on the day after the final date of your salary payment period

•  As an employee, if you fall ill, you are always responsible for notifying both the user enterprise and your contact person at RTK-Henkilöstöpalvelu without delay before the start of you work shift

•  As an employee, you are personally responsible for reporting the duration of the sick leave granted to you for your supervisor

•  You must submit a medical certificate for a sick leave to RTK-Henkilöstöpalvelu

•  RTK-Henkilöstöpalvelu will report the sickness period in the work time tracking system

•  The time of holidays and leaves must be agreed together with the user enterprise and RTK-Henkilöstöpalvelu. RTK-Henkilöstöpalvelu keeps track of the days of holiday accrued by employees

•  You must report your holidays and leaves to your contact person at RTK-Henkilöstöpalvelu, who will record the dates in the LikeIt system

•  As an employee, you are personally responsible for ensuring that the income limit set in your tax card is high enough

•  Working under any intoxicants is forbidden and may lead to the termination of your employment agreement

•  Employees who have neglected their duties arising from the employment relationship or committed a breach thereof (e.g. unauthorised absence from work) may be given a notification or a warning or, as a last-resort measure, their employment contract may be terminated (Employment Contracts Act, Chapter 7, Section 2 (3).

The user enterprise is responsible for familiarising you with the practical aspects of your job and place of work as well as occupational safety and health issues.

This job orientation will be recorded in a job orientation template provided by RTK-Henkilöstöpalvelu. If the user enterprise uses its own job orientation template, you just need to fill it out and deliver it to us.

A copy of the job orientation template must be provided to RTK-Henkilöstöpalvelu within two weeks since you have started the job. The copy must have the signature of the user enterprise and the employee.

Have a can-do attitude at your job and do not hesitate to ask questions if you are unsure about anything!  Your contact persons at RTK-Henkilöstöpalvelu are always ready to help you and you can reach them through all the available channels (telephone, email, instant messaging services).

At RTK-Henkilöstöpalvelu, employees primarily enter their working hours in the electronic LikeIt system.

Employees are responsible for reporting their work time to RTK-Henkilöstöpalvelu carefully and in good time. If an employee reports their work time too late, they must inform their contact person at RTK-Henkilöstöpalvelu without delay so that this can be taken into account in connection with the payment of the employee’s next salary.

For information about entering your work time details in the system, see also the pinned information sheet by logging on the LikeIt system.

You can also get the instructions from your supervisor if needed.

Video instructions (in Finnish)

Please remember that you may only be absent from work if you have an acceptable reason or a valid medical certificate or by agreeing about this in advance with your supervisor or RTK-Henkilöstöpalvelu (e.g. an unpaid leave).

If you have fallen ill, please always immediately inform your supervisor at the user enterprise and your contact person at RTK-Henkilöstöpalvelu by telephone.  The contact person at RTK-Henkilöstöpalvelu assesses employees’ need for a sickness leave on a case-by-case basis based on the employee’s notification or instructs the employee to seek occupational health services.

If you neglect to notify your supervisor and contact person about your sickness, your absence may be considered an unauthorised absence, for which no salary is paid.

Our national occupational health service provider is Terveystalo. Please note that you will be entitled to receiving statutory occupational health care for the first four months of your employment relationship. This means that if you fall ill, you must seek public healthcare services. In case of a workplace accident, you may seek the services of our occupational health care partner.

Once the employment relationship has lasted four months, you will gain access to extended occupational health care services and are entitled to medical care provided by the Terveystalo occupational health care services.

Your supervisor at RTK-Henkilöstöpalvelu can grant you a right to a sick leave that has the duration of between 1 and 3 days, or the supervisor may guide you to contact occupational health services.

You must submit a medical certificate for a sick leave you have received from health care provider for your supervisor at RTK-Henkilöstöpalvelu.

As an employee, you are personally responsible for reporting the duration of the sick leave granted to you for your supervisor at the user enterprise and your contact person at RTK-Henkilöstöpalvelu.

You must submit the medical certificate for a sick leave you have received from occupational or public health care for your supervisor at RTK-Henkilöstöpalvelu.

During the sick leave, your salary will be paid according to the collective agreement for employees in your sector. In order to receive the payment, you must always provide an appropriate medical certificate for a sick leave and a notification of absence. You must submit the medical certificate to RTK-Henkilöstöpalvelu without delay.

If your disease or symptom does not require for you to see a doctor, you must book an appointment with a nurse. Our occupational health partner will charge the price of an uncancelled appointment from the employee in full.

A self-reported sick leave is not granted retroactively and it does not apply to weekends or public holidays. For weekend and public holiday shifts, if your local occupational health centre is not open during this time, you need to provide your employer with a medical certificate for a sickness leave granted by e.g. a public health centre.

Our national occupational health care service provider is Terveystalo. Please note that you are entitled to receiving statutory occupational health care for the first four months of your employment relationship. This means that if you fall ill, you must seek public healthcare services. In case of a workplace accident, you may seek the services of our occupational health care partner.

Once the employment relationship has lasted four months, you will gain access to extended occupational health care services and are entitled to medical care provided by the Terveystalo occupational health care services.

We all play a part in ensuring occupational safety and health.

Always use the personal protective equipment given to you, act according to the instructions you have been given, exercise caution when working, and ask for advice whenever necessary. The user enterprise is always responsible for orienting employees with the practices at the place of work and any possible deviations to occupational safety and health.

You may also report any close-calls and remarks you have made related to occupational safety in the handy turvallinenyritys.fi service  by Fennia. You will get a password to the service during your job orientation or on request from your supervisor at RTK-Henkilöstöpalvelu.

If you have an accident at work, please immediately contact your local RTK-Henkilöstöpalvelu office. We have taken out a statutory accident insurance policy at Fennia. Report any close-calls to both the user enterprise and your contact person at RTK-Henkilöstöpalvelu.

You must always report the incident to your contact person even if it has not led to a direct injury or sickness absence.

An Early Support model has been prepared for RTK-Henkilöstöpalvelu. The model involves making arrangements on the management of work ability, related monitoring and the practices of early support.

Sickness absences are tracked in accordance with the model. If certain limits set for the monitoring are exceeded, your supervisor at RTK-Henkilöstöpalvelu will discuss your absences with you.

If an employee is not fully unable to work due to an illness or a disability, they can be temporarily assigned to another task or may perform a lighter version of their work tasks.

Salaries are paid in accordance with an agreed schedule for the payment of salaries, which you have been informed about as part of the job orientation. Employees are responsible for reporting their working hours to RTK-Henkilöstöpalvelu carefully and in good time using the LikeIt system (or some other agreed practice).

If an employee reports their working hours too late, they must inform their contact person at RTK-Henkilöstöpalvelu without delay so that this can be taken into account in connection with the payment of the employee’s next salary.

For instructions on recording your working hours in the LikeIt system, see the front page of the LikeIt website.  You can also get the instructions from your supervisor if needed.

RTK-Henkilöstöpalvelu uses an electronic payroll system.

E-salary is a service that the employer uses to submit electronic payslips to employees, enabling them to view their payslips via their personal online bank account.

You can use the online salary service to securely examine and browse your payslip whenever you like as long as you have an internet access.  The payslips are also archived for employees in the online salary system for 7 years.  The online service makes the payslips available for the employees much more quickly compared to the traditional payslip sent by mail.

You can use the online payslip service with the online banking services of Danske Bank, OP Pohjola Group, local Osuuspankki units, Aktia, Säästöpankki, OmaSP, Handelsbanken, Nordea, Ålandsbanken and S-Pankki.

Only if an employee does not have a personal online banking ID, the payslip is sent to the employee’s home address by mail.   In this case, the employee must submit a request for this for their supervisor /payroll services at RTK-Henkilöstöpalvelu, detailing why their payslip should be provided to them by mail.

INSTRUCTIONS: REGISTRATION IN THE ONLINE PAYSLIP SERVICE

See the below table for information about how to activate the online payslip service in different banks. The links are already provided in the online banking services.

Go to your online banking service and select the links detailed below to access the online payslip service.

The e-salary service operator used by RTK-Henkilöstöpalvelu Oy is called Maventa.

You must submit your tax card to the payroll services in good time, or your salary will be subject to a 60-per-cent withholding tax. You can give your tax card to your supervisor at RTK-Henkilöstöpalvelu or submit it straight to the payroll services.

You can get a handy electronic tax card from the MyTax service.

Please make sure that you provide us with the tax card itself, not just the decision section.

The employee is responsible for making sure that the income limits and tax rate set in the card are high enough. Also see the MyTax service for instructions on ordering a tax card and requesting a revised tax card.

Days of holiday are accrued normally according to the Annual Holidays Act and the collective agreement followed in your employment agreement (the holiday credit year 1 April–31 March).

Employees are entitled to take a holiday during the normal holiday season (2 May–30 September) if they have accrued days of holidays and are working under a valid employment agreement.  You must always make arrangements on your holiday in good time with the user enterprise and inform RTK-Henkilöstöpalvelu about when your holiday will take place.

Employees are not entitled to take holidays outside the holiday season. Any accrued holidays are paid to the employee at the expiry of the employment relationship if the employee has not been able to take the holidays in accordance with the Annual Holidays Act and the valid collective agreement.

You must agree on the holidays or other leaves together with the user enterprise and notify RTK-Henkilöstöpalvelu of them. The holidays and leaves are recorded in the LikeIt system based on a separate set of instructions (link to the LikeIt notification that provides instructions on using the system).

If you wish that your trade union membership fee is directly collected from your salary, submit a trade union membership fee collection agreement to us. Make sure you have filled out your information in the agreement and have signed it. Please note that the collection of the membership fees can start at the earliest on the date you as the employee have signed the form and authorised the collection, not retroactively for your previous salaries.

You can find the collection agreement form on your trade union’s website.

For more information about trade unions, see the SAK website.

Contact details for payroll services:

hepapalkat@rtkhenkilostopalvelu.fi

Papinhaankatu 8, 26100 Rauma, Finland

If you resign from your job, you must always hand in your notice in writing.

As a rule, our employment agreements are mixed contracts (fixed-term employment relationship with a mutual right of termination).  The period of notice is determined by the Employment Contracts Act and the valid collective agreement unless otherwise agreed with RTK-Henkilöstöpalvelu and the user enterprise.

When an employer has to terminate an employee’s employment agreement, the co-operation procedures in accordance with the Employment Contracts Act and the valid collective agreement shall apply.

When your employment relationship ends, final settlement is paid on the normal date of salary payment following the end date of your employment relationship. The final settlement includes paying any due holiday compensation, holiday bonuses or other earned income.

You will receive a certificate of employment after the final payment of salary. As a rule, the certificate is submitted in an electronic format. A certificate of employment is always provided by RTK-Henkilöstöpalvelu, not the user enterprise.

If you wish that your certificate of employment includes an assessment of your work performance, please contact your contact person at RTK-Henkilöstöpalvelu in good time before the final payment of salary.

As its name indicates, a pay statement serves as proof of your earned income. You need a pay statement for purposes such as for the payment of unemployment security if you are laid off or lose your job.

You can ask for a pay statement by contacting the payroll services or your contact person at RTK-Henkilöstöpalvelu.

The Contineo Group wants to provide its employees with the best benefits available!

The employee benefit programme is a benefit scheme produced for you that includes unique benefits that are worth some money. The benefits we offer are related to things such as travel, wellness and driving. There are also monthly campaigns and different prize draws. The programme will send a campaign letter to your email address every couple of weeks.

Most of the benefits can be accessed through the benefit provider’s online shop using a discount code. The codes are included in the benefit cards provided in the programme. You will also get a personal membership card that you can use in separately mentioned shops and restaurants. Find your digital membership card from the drop-down menu in on the programme website or a mobile app you can download on the site.

Registration

You can find the employee benefit programme HERE.

User ID: the email address you have reported in our system

Password: aitio

We update the benefit programme database once per month. For example, if your employment relationship begins on 13 May, you will get access to the employee benefit programme at the start of June.

You can also subscribe to the employee benefit programme newsletter and information sheets to stay on track of the changing benefits.

Get to know the benefits!

We support our employee’s independent participation in sports and culture activities through our Edenred sports and culture voucher. You can request this benefit after your first month of employment if your employment relationship has the duration of at least three months. If your employment relationship is shorter, you will not have access to the benefit.

Employees must pay for half of the benefit while the remaining half is an employee benefit paid for by the employer. The maximum amount of the benefit paid is EUR 200 / year, of which your own contribution amounts to EUR 100. You can order this recreational voucher four times per year, once every three months. Each voucher may have the maximum value of EUR 50, of which your contribution amounts to EUR 25.
To see where you can use the voucher, visit www.edenred.fi/en.

At the time of requesting and receiving the voucher, the employee must have a valid employment relationship with RTK-Henkilöstöpalvelu, and the employment relationship must continue for at least 2 weeks from the time you have placed an order. You can make use of the benefit after your employment relationship has had the duration of at least 1 month.

How to order the sports and culture voucher

Contact your supervisor and request a link to a form used for placing an order for a virtual voucher.

Once you have received and activated your virtual card, pay your own share of the sports and culture benefit (max EUR 25/ 3 months) to the company’s account:

RTK-Henkilöstöpalvelu Oy FI94 5630 0020 2358 15.

For example: if you pay EUR 25, the value of your voucher will amount to EUR 50.

Payment reference information: Edenred benefit, your name and address, the name of the client company and the name of your local RTK enterprise

E.g. Edenred benefit, Emily Employee, Your address 6, Company Ltd, RTK-Henkilöstöpalvelu Joensuu.

After your payment has been received on the RTK-Henkilöstöpalvelu account, you will gain access to the benefit in the Edenred app on the 1st day of the following month. Make a request on downloading the benefit by the 10th day of the ongoing month!

Please note! The recreational voucher will stay on your account for two years since the date you have received it. If you fail to use the benefit within this period, it will be returned to your employer and your own contribution will not be returned to you. The card will be deactivated at the end of your employment relationship. You will have access to the balance left on your account for another 30 days.

Quick guide to using Edenred